WoolWorths: Customer Assistant (Multiskilled – Tills, Merchandising, Shelf Packer)

Customer Assistant (Multiskilled – Tills, Merchandising, Shelf Packer)

WoolWorths Listing Reference: woolw_001114
Status: Online
Apply by: 31 March 2025

Position Summary

• Industry: Wholesale & Retail Trade
• Category: Merchandising
• Location: Cape Town North
• Contract: Permanent
• EE Position: No

Introduction

Provide exceptional customer service at the till points to create a positive, lasting impression. Maintain Food Supply Chain disciplines, including health and safety, food handling, and merchandising principles.

Job Description

Customer Service & Sales

• Promote Woolworths loyalty cards to non-card customers.
• Inform customers about available services (e.g., utility bill payments, airtime).
• Meet customer needs by offering advice on options, services, and products.
• Suggest alternatives if a product is unavailable.

Till Transactions

• Process transactions efficiently, ensuring accuracy in pricing.
• Scan and pack items correctly while checking for payment irregularities.
• Promote different payment methods (e.g., gift cards, World of Difference cards).

Stock Management

• Rotate stock and remove waste while replenishing shelves.
• Maintain cold chain and hygiene standards.
• Implement stock rotation in storage areas.
• Identify and set aside low-quality items for return.
• Ensure products are properly displayed and stockroom items are on the sales floor.

Product Knowledge & Standards

• Stay informed about special promotions (e.g., Christmas, Mother’s Day).
• Highlight product features and benefits to customers.
• Follow store guidelines for gridding and rack alignment.
• Know new product lines and promotions in the department.

Store Maintenance & Shopkeeping

• Keep till points hygienic, safe, and well-organized.
• Follow store policies for product placement and replenishment.
• Maintain a clean and tidy department.

Shrinkage Prevention

• Report any dishonest or suspicious activity to management or security.
• Follow corporate store policies to minimize shrinkage.
• Apply red flag procedures where necessary.
• Use the buddy system for added security.

Personal Leadership

• Maintain self-discipline in attendance, dress code, hygiene, and timekeeping.
• Participate in daily meetings to stay informed about store goals.

Minimum Requirements

• Flexible and available for different shifts.
• Relevant work experience in a similar environment is an advantage.

Apply Now For WoolWorths: Customer Assistant

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