Metropolitan Vacancies: Client Service Consultant x6

November Metropolitan Vacancies For Client Service Consult

Job Details

• Closing Date: 25 November 2024
• Reference Number: MMH241118-3
• Position Type: Permanent
• Role Family: Client Services
• Location: Various

About Metropolitan

As one of South Africa’s most established financial services providers, Metropolitan offers a rich 125-year history of empowering communities. Operating across South Africa and seven other African countries, the company delivers tailored financial wellness solutions to meet client needs, including:

• Funeral insurance
• Health insurance
• Savings plans
• Hospital cash-back cover
• Retirement solutions
• Life insurance

Disclaimer: Verify the legitimacy of this job listing on official career page- Careers | Metropolitan

Role Purpose

Deliver exceptional client service across various communication channels, addressing queries and complaints within agreed Service Level Agreements (SLAs) and ensuring compliance with all regulations.

Minimum Requirements

• Matric or equivalent qualification
• Business-related qualification
• Product training
• Proficient in English and one other official South African language (e.g., Afrikaans, Zulu, Xhosa) (preferred)
• MS Office Suite (Word, Excel)
• Familiarity with business-specific products and procedures (preferred)

Duties and Responsibilities

Internal Process

• Professionally resolve client queries within SLAs.
• Own and resolve client complaints effectively.
• Provide accurate information and required documentation.
• Maintain up-to-date client records in the system.
• Complete administrative tasks within deadlines.
• Comply with legislative and company guidelines.
• Report system or process failures to enhance client satisfaction.

Client Interaction

• Investigate client issues and provide timely feedback.
• Escalate unresolved matters to appropriate departments.
• Offer accurate after-sales advice and support.
• Maintain reports on service delivery aligned with SLAs.
• Build strong relationships with clients and stakeholders.

Team Collaboration

• Foster a collaborative work environment with peers and stakeholders.
• Support change initiatives and maintain a positive attitude.
• Continuously enhance your professional knowledge.
• Contribute innovative ideas for team success.

Financial Responsibilities

• Participate in financial planning and manage resources effectively.
• Seek opportunities to improve efficiency and reduce costs.

Key Competencies

• Examining Information
• Documenting Facts
• Establishing Rapport
• Articulating Information
• Showing Composure
• Meeting Timescales
• Upholding Standards
• Taking Action

Apply Now Here For Client Service Consult

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