CITY OF TSHWANE VACANCIES 2024 FOR CUSTOMER CARE CONSULTANT (2 POSTS)

Reference Code: CRMD027-2024 (E)
Closing Date: 06 AUGUST 2024

CITY OF TSHWANE VACANCIES AVAILABLE FOR PEOPLE WIH GRADE 12 AND COMPUTER LITERACY

This Position Seeks to Attract:
All categories

Job Level: T11
Scale: R359 952,00 – R499 920,00 per annum
Estimated Remuneration Package: R518 235,70 – R696 388,84 per annum

Job Purpose
To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render customer service to the public.

Application Requirements:

Grade 12
An appropriate career-related qualification will be an added advantage
At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
Supervisory experience will be an added advantage
Computer literacy (knowledge of SAP CIC and CRM will be an added advantage)
Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal Attributes/Competencies:

Multilingualism
Excellent verbal and written communication skills
Ability to work under pressure
Ability to meet deadlines
Good organisational skills
Planning skills
Leading and controlling skills
Ability to cope with stress
Team leader attributes
Being a team player
Ability to pay attention to detail
Coaching and mentoring skills
Ability to handle people management issues with tact, diplomacy, and maturity
Ability to inspire and influence others positively
Patience
Ability to enforce discipline as a corrective measure
Competence in business writing etiquette
Strong personal and customer care skills
Strong supervisory skills
Emotional intelligence
Intellectual and cognitive ability

Primary Functions:

Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries
Ensure correctness of information
Interact with external role players
Implement and maintain systems
Keep statistical data
Ensure adherence to corporate occupational health and safety standards and procedures

Position ID(s): S70094657; S70011455

Enquiries: M Mohlathe (012 358 8105) / B Tau (012 358 8857)