OUTsurance Client Care Advisor Jobs 2026 – Centurion

OUTsurance Client Care Advisor Jobs 2026 – Centurion

Are you an experienced customer service or sales professional looking for a new opportunity in the insurance industry? OUTsurance is hiring a Client Care Advisor in Centurion, South Africa.

The OUTsurance Client Care Advisor job is a full-time opportunity for a customer-focused individual with strong sales, communication and client service skills. The successful candidate will work within the Client Care Department, assisting existing clients while also identifying opportunities to upsell insurance policies.

This position is particularly suited to candidates with previous call centre, sales, retention or customer service experience who are comfortable working in a results-driven environment.

OUTsurance Client Care Advisor Job Details

Job Information	Details
Job Title	Client Care Advisor
Company	OUTsurance
Location	Centurion, South Africa
Job Type	Full-time
Industry	Insurance and Financial Services
Role Type	FAIS: Financial Advice Giving Role
Qualification	Matric or equivalent
FAIS	Required
Work Area	Client Care Department

About OUTsurance

OUTsurance has been operating in the South African insurance industry for 28 years and focuses on delivering innovative, digitally advanced insurance solutions while maintaining a strong emphasis on human values.

The company says its continued success is driven by employees who bring energy, expertise and commitment to their roles.

OUTsurance has also been recognised as a Top Employer South Africa since 2022, according to the company.

What Does a Client Care Advisor Do?

The Client Care Advisor will provide assistance to existing OUTsurance clients while identifying opportunities to upsell existing policies.

The role involves handling incoming client calls and ensuring that client queries and complaints are dealt with professionally and efficiently.

The successful candidate will be expected to:

• Service incoming calls from existing clients.
• Handle client queries and complaints professionally.
• Assist clients with their service requirements.
• Identify opportunities to upsell existing policies.
• Provide a high standard of customer service.
• Complete client service actions accurately.
• Maintain strong attention to detail.
• Work efficiently while meeting required standards.
• Deliver professional and competent client interactions.

OUTsurance Client Care Advisor Requirements

Candidates interested in the OUTsurance Client Care Advisor vacancy should meet the following requirements:

• A minimum Matric qualification or equivalent qualification.
• FAIS accreditation is essential.
• Applicants who worked in the financial services industry before December 2010 must have the required FAIS accreditation.
• Preference may be given to applicants who have completed RE5.
• Extensive sales experience is essential.
• Extensive customer service experience is essential.
• Previous call centre experience is required, preferably in a sales, client-centric or retention environment.
• Candidates should be able to upsell existing insurance policies.

Skills Required

The Client Care Advisor position requires a combination of sales, customer service and administrative skills.

Important skills include:

• Selling skills
• Interpersonal skills
• Communication skills
• Negotiation skills
• Keyboard skills
• Administration skills
• Influencing skills
• Practical learning ability
• Customer service skills

Candidates should also be comfortable working with clients and handling queries in a professional manner.

Personal Attributes

OUTsurance is looking for candidates who can perform effectively in a busy and results-driven environment.

The ideal candidate should demonstrate:

• Resilience
• Initiative
• Integrity
• Adaptability
• Teamwork and collaboration
• Good judgement
• Problem-solving ability
• Attention to detail
• Quality orientation
• Effective planning and organisation
• Deadline and results orientation
• Enthusiasm
• Passion for customer service
• Motivation and ambition
• Ability to work under pressure
• Strong work standards

Applicants should also be able to align their personal values with OUTsurance’s values, including Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Employee Benefits at OUTsurance

OUTsurance highlights a range of benefits and workplace facilities for its employees.

These include:

• Medical aid
• Pension fund
• Group life and disability benefits
• Rewards and recognition programmes
• Employee wellness programmes
• Free counselling
• Legal advice
• Financial coaching for employees and household members
• Growth and development opportunities
• Wi-Fi on campus
• Emergency Panic-Assist through the OUTsurance app
• Casual dress code
• Central office location
• Shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite clinic
• Canteen
• Carwash
• Barber
• Beauty salon
• Sports facilities
• Day care centre during public school holidays
• Maternity expressing rooms
• Prayer rooms
• Staff volunteering opportunities through the Helping SA OUT programme

Who Should Apply?

The OUTsurance Client Care Advisor vacancy may be suitable for candidates who have a strong background in sales and customer service.

Candidates with previous experience in a call centre, sales or retention environment may be particularly suited to the position.

The role also requires candidates to be comfortable with upselling existing insurance policies while maintaining a high standard of customer service.

Employment Equity

OUTsurance states that, in accordance with its Employment Equity goals, preference will be given to individuals who meet the job requirements and are from designated groups.

The company also encourages applications from persons with disabilities and aims to provide equal employment opportunities while building an inclusive and diverse workplace.

How to Apply for the OUTsurance Client Care Advisor Job

Interested candidates should apply through the official OUTsurance careers or recruitment platform and submit the information required for the Client Care Advisor position.

Before applying, candidates should make sure that they meet the qualification, FAIS, sales and customer service requirements.

Because this is a FAIS financial advice-giving role, applicants should pay particular attention to the FAIS accreditation requirements before submitting their application.

Important Information

• Position: Client Care Advisor
• Company: OUTsurance
• Location: Centurion, South Africa
• Employment Type: Full-time
• Minimum Qualification: Matric or equivalent
• FAIS: Essential
• RE5: Preference may be given to candidates who have completed RE5
• Sales Experience: Essential
• Customer Service Experience: Essential
• Call Centre Experience: Required
• Industry: Insurance and Financial Services

Conclusion

The OUTsurance Client Care Advisor job in Centurion offers an opportunity for an experienced sales and customer service professional to join a well-established insurance company.

The successful candidate will be responsible for assisting existing clients, handling incoming calls, resolving client queries and identifying opportunities to upsell insurance policies.

If you have Matric, the required FAIS accreditation, strong sales and customer service experience, and previous call centre experience, this opportunity could be worth considering.