Client Service Officer (X10 Posts)
Department of Employment and Labour – Labour Centre: Randburg
Reference No: HR4/4/4/10/19
Table of Contents
Closing Date:
21 November 2025
16:00 (Walk-in) | 00:00 (Online)
Salary:
R269 499 per annum
Centre:
Labour Centre: Randburg
Minimum Requirements: Client Service Officer
- Grade 12 / Matric / Senior Certificate
Knowledge of:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Batho Pele Principles
- Department of Employment and Labour & UIF Policies and Procedures
- UIF Vision, Mission and Values
- Customer Care Principles
Skills and Competencies:
- Interviewing skills
- Communication (verbal and written)
- Computer literacy
- Listening and interpretation (UI and Contributions Acts)
- Conflict management
- Time management
- Customer relations
- Analytical and interpersonal skills
- Telephone etiquette
- Ability to perform on-the-job training (operational systems)
Key Responsibilities: Client Service Officer
- Provide screening services to clients
- Process applications for UIF benefits
- Register and manage payment continuation forms
- Perform general administrative functions within the Labour Centre
Enquiries:
Mr P.P. Godongwana – 082 883 7553
Mr N. Pillay – 071 471 0542
Mr T. Nengwekhulu – 060 968 6158
Applications:
Postal Address:
Chief Director: Provincial Operations
PO Box 4560, Johannesburg, 2001
Hand Deliver:
47 Empire Road, Parktown
Email:
Jobs-UIF-GP1@labour.gov.za
Important Notes:
- Applicants will receive an auto-reply with a link and/or QR code to update crucial information.
Apply Online / Update Info - Applications must include:
- New Z83 form (available at www.gov.za/documents)
- Comprehensive CV
- Combine Z83 + CV into one (1) PDF document
- Use the correct job title and reference number in the email subject line
- New Z83 form (available at www.gov.za/documents)
- Only Z83 and CV are required at application stage.
- Shortlisted candidates will be asked to submit certified copies of qualifications and ID.
- Foreign qualifications must be accompanied by a SAQA evaluation report (when shortlisted).
- Faxed or late applications will not be accepted.
Additional Information:
- If you haven’t been contacted within 8 weeks after the closing date, please consider your application unsuccessful.
- Suitable candidates will undergo a personnel suitability check (criminal record, credit record, citizenship, qualification and employment verification).
- By applying, you consent to the collection and processing of your personal information in line with the Protection of Personal Information Act (POPIA).
- The Department reserves the right not to make any appointment(s).
- The successful candidate will be required to sign a performance agreement.
Employment Equity Statement:
The Department of Employment and Labour is an equal opportunity and affirmative action employer.
Employment decisions will be guided by the Department’s Employment Equity Plan to promote equity in race, gender, and disability.
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